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Shop Terms & Conditions

Corinium Museum is operated by Freedom Leisure on behalf of Cotswold District Council. All profits from the Corinium Museum Shop go towards supporting the Corinium Museum.


Terms and Conditions for the Sale of Goods


Shopping at is a fast and secure process. When you have found a product that you wish to buy, just click on ‘Add to Cart’ button to add it to your shopping cart. The quantity of products that you have selected will be displayed at the top right of the screen throughout your shopping session. Should you wish to amend you selection, simply click on the basket icon to review your purchases and their total value. Once you have finished shopping, click on the checkout button to complete your purchase.

Once you have successfully placed an order you will be sent an email confirming, among other things, receipt and the details of your order. Your order represents an offer by you to purchase goods from us. Please check the confirmation email and notify us immediately of any errors by emailing A follow-up email will then be sent once the goods have been dispatched to you, and it is only at this point in time that we accept your offer, are bound to fulfil it and a contract is formed.

If an item you have requested is temporarily out of stock it will not be included in your order and you will not be charged for it. 



The charge for post and packing for all orders sent to locations in the UK is based on weight. We have designed a matrix that includes the weight of every product we have available. If you buy multiple items, the total weight of the order is converted into a carriage charge.

Due to the nature of the museum we can only ship orders from Monday to Fridays. We aim to dispatch all items within 3 days of accepting your order, but UK customers should allow up to 7 days for purchases to arrive. You will be notified by email once your goods have been dispatched from the Corinium Museum Shop.



All purchases (except books, which are VAT exempt) within the UK are currently subject to a VAT charge of 20%. The prices on our site are inclusive of VAT.


Product Information

All prices are quoted in pounds sterling and are inclusive of UK Value Added Tax. If the price quoted on the website is incorrect and the true price is lower than that quoted we will charge you the lower price. If the true cost is higher than the quoted price we will either inform you of the true cost and await your confirmation of your order at the higher price or inform you that we cannot accept your order and let you know the reasons for such cancellation.

All sizes, weights and capacities of the goods given on the site are approximate, but we individually weigh each item before putting it on the site to provide a fair and precise shipping cost estimate.

We have made every effort to reproduce colours as accurately as possible on the site, but please be aware that the actual colours you see on the screen may differ to those of your ordered products. If this is in any way a disappointment when you receive your items, please notify us as soon as possible and we will do all we can to remedy the situation.


Secure Shopping

Ensuring the security of your personal data is our highest priority. All payments are processed through WorldPay. The padlock icon at the bottom of your browser window indicates that this area of the site is secure.



We are committed to preserving your privacy. Any information we collect about you will only be used lawfully in accordance with the Data Protection Act 1998. At no time will the Corinum Museum pass information onto third parties, unless you give us prior permission. Please see our privacy policy for further information



If you wish to cancel an order before the goods have been dispatched please email us at as swiftly as possible quoting your order reference number. If the goods have already been dispatched you will need to follow the instructions in our returns policy


Limitation of liability

The Corinium Museum will be responsible for any losses suffered by you if the losses suffered were reasonably foreseeable by either party when the contract for sale was formed. We will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either party when the contract for sale is formed.

Nothing in this agreement shall limit the Corinium Museum’s liability for death or personal injury caused by our negligence or breach of duty.


Governing law

These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.